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PAAVAN ITSM / SERVICE WITH A CLEAR NEXT STEP

Every service request.
A clearer path to resolution.

Connect your service desk, assets, SLAs, problems, and changes in a Frappe-native workspace. Explore how your team can coordinate requests and keep the next action visible.

For internal IT teams and service desks managing requests, assets, and operational change.

Request a demo

A guided demo around your operations. Share your priorities and choose English or French.

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Certified Frappe Partner · Democratic Republic of the Congo

Africa-focused delivery. Conversations in English and French.

YOUR WORKFLOWS. OUR STARTING POINT.
Paavan ITSM Watchtower

Paavan ITSM Watchtower

Paavan ITSM Watchtower dashboard showing tickets, SLAs, changes, assets, and service operations.

Product screenshot. Figures shown are interface data, not customer results.

DESIGNED FOR DAILY WORK

Keep service work connected.

A shared service queue

Bring ticket queues and the requester portal into one service workflow, with clear ownership and follow-up.

SLAs shaped around working hours

Explore business-hours-aware SLAs and operational reporting alongside the requests your team handles.

Context beyond the ticket

Connect assets, problems, changes, and knowledge workflows. Review AI-assisted reply drafts and investigation tools with your team.

WHAT TO EXPECT

A walkthrough with your team in mind.

  1. Step 1

    Share your priorities

    Tell us about your team, current tools, and the workflows you want to improve.

  2. Step 2

    Explore the relevant workflows

    Walk through the application with our team and ask questions about your day-to-day operations.

  3. Step 3

    Check configuration and integrations

    Discuss your existing systems, access controls, and setup requirements before defining the scope.

  4. Step 4

    Agree the next step

    Review the fit, implementation needs, and what your team should evaluate next.

BEFORE WE TALK

A few useful answers.

Can we explore assets and change management?

Yes. Share your asset, problem, and change workflows in the inquiry so our team can focus the demonstration on the relevant features.

Do the SLAs account for business hours?

Paavan ITSM includes business-hours-aware SLAs. We will discuss your working calendars, service priorities, and configuration during the demo.

Are AI replies sent without review?

AI-assisted reply drafts and investigation tools support the service team. Availability depends on configuration, and staff should review outputs before using them.

Can we request the demo in French?

Yes. Choose French or English in the inquiry form and share what you would like to explore. Our team will contact you to arrange the next step.

YOUR NEXT STEP

Give your service team a connected workspace.

Bring your current workflow and your questions. We will explore the fit together.

Request a demo
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