Return & Cancellation Policy

This Return & Cancellation Policy explains how returns, refunds, cancellations, and exchanges are handled for products and services purchased from Paavan Infotech. It should be read together with our Terms of Service and Privacy Policy.

• Returns must be requested within 7 calendar days from the date of delivery.
• Items must be unused, in original condition, with all tags, manuals, accessories, and packaging intact.
• Proof of purchase (order confirmation/invoice) is required.
• Software licenses, downloadable items, custom development, and services that have been provisioned or delivered are non-returnable once activated/commenced (see Non-returnable items).

1. Email sales@paavaninfotech.com or call +91 (265) 796-9953 with your order number, item(s), and reason for return.
2. Our team will review eligibility and provide a Return Merchandise Authorization (RMA) and return instructions, if approved.
3. Pack items securely. We recommend a trackable shipping service and shipping insurance; you are responsible for items until we receive them.

• Once your return is received and inspected, we will notify you of approval or rejection.
• Approved refunds are processed to the original payment method within 7 business days.
• Shipping fees, duties, and payment gateway charges are generally non-refundable unless the return is due to our error.
• If the refund cannot be processed to the original method, a store credit may be issued.

• You may request cancellation within 48 hours of placing the order, provided it has not been shipped or service work has not begun.
• If an order has already been dispatched or the service has commenced, please initiate a return (if eligible) after delivery/fulfillment.

Direct exchanges are subject to stock and feasibility. In some cases, we may ask you to return the original item for a refund and place a new order.

• Opened software, license keys, or digital/downloadable products after delivery/activation.
• Custom development, consulting hours, or services already delivered or commenced.
• Items without original packaging or with missing parts/accessories.
• Clearance/"as-is" items explicitly marked non-returnable at purchase.

• Unless the return is due to our error (wrong/defective item), return shipping costs are borne by the customer.
• Where applicable, a reasonable restocking fee may be deducted for used/opened items in resalable condition.

• Please notify us within 48 hours of delivery with photos/videos showing the issue and the packaging condition.
• We will arrange a replacement, repair, or refund as appropriate, at no additional cost to you.

We’re here to help. Reach out at sales@paavaninfotech.com or call +91 (265) 796-9953.

This Policy will be governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the Courts at Vadodara, Gujarat, India.

We may update this Policy from time to time. Material changes will be posted on this page with an updated date. Continued use of our website or services after any change constitutes acceptance of the updated Policy.